Happy Paws creates digital videos based on ready-made scenarios. Each product is one scenario with fixed scenes, personalized using the pet photo you upload at checkout.

Choose a scenario in the shop, upload your pet photo, fill in the required personalization fields, and complete payment. The final video will be sent by email.

Yes. Enter the recipient’s email at checkout. If you want to review first, use your own email and add a note in the order.

Clear, well-lit photos with the pet’s face visible, not blurry or obstructed. Front-facing shots are best. Vertical photos fit the 9:16 frame well.

Add your request in the order notes. If it fits the chosen scenario, we will try to accommodate within the allowed scope.

An MP4 vertical video optimized for mobile viewing and for TikTok, Reels, and Shorts.

We send a delivery email from support@
with a download link and storage instructions. Check Inbox, Spam, or Promotions if needed.

Contact us as soon as possible with your order number so we can update it and resend.

Search your mailbox for Happy Paws, check Spam or Promotions. If you still cannot find it, contact support and we will resend the link.

Yes. The video is optimized for social platforms.

Some scenarios allow minor adjustments to music mood or text details. Write your request in the order notes.

Your images are used to create your video and handled under our Privacy Policy. Please see the Policy page for details.

We support edits within the scenario’s allowed scope such as spelling, names, dates, photo order, and basic color adjustments. Please reply promptly for faster handling.

See the Return and Refund Policy page.

Email support@happypawsfam.com
Include your order number and a short description of the issue for faster assistance.

No. This is a digital product delivered by email.